Wednesday, 7 September 2016

Troubleshoot:Can't access new messages in Outlook or Windows Live - new Office 2007installation.

Can't access new messages in Outlook or Windows Live - new Office 2007installation.

Tried to change or remove password from Outlook (and windows live/connector) but I must have mistyped something and now I can't get my emails.  I tells me to go to my secret question, which I have done - then it says "You've failed the login too many times". 
It also asks me to have them send the correct password to my email account; how crazy is that - since the only email account it lists is the one I cannot possibly access.  It does give me an option to have them to respond to a different account, but when I
give them the gmail account it tries to work on the password I set up in GMAIL, not the one in Outlook.  How can someone reset a password when they can't even get into their account?  Or how can we resent/delete password if after a few tries we are locked
out for good?  HELP, please!  I haven't been able to access important emails for several days.

Anwsers to the Problem Can't access new messages in Outlook or Windows Live - new Office 2007installation.

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Hi easyzeh,

If one forgets his hotmail or live password you have two options to reset it.
Reset your password by requesting a password reset e-mail
Reset your password by entering your secret answer
If you are getting the option of gmail that means while creating this live id you had privided that email address to recover your password.
If you do not have the access to that email now, you may try the secret question method.

For more information refer to the article below:
How to change or reset the password for your Windows Live ID
Important: If you do not have the access to your gmail and the do not remember the answer to the secret question you will not be able to reset your password.
For more information refer to the article below:
Microsoft policy about lost or forgotten passwords
Windows Live Hotmail Top Issues and Support Information

Hope this helps.

Thanks and Regards:
Shekhar S - Microsoft Support.

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Check Windows System Requirements

This error can be due to some configuration requirements for you system. If your PC hardware is not up to par, then make sure you upgrade where necessary before continuing:

Microsoft Windows Requirements :

  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 16 GB available hard disk space (32-bit) or 20 GB (64-bit)

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