Am trying to run office 2010 starter but it says it cannot complete the installation
My sister bought a new acer PC with pre-installed win7 starter.
they initially installed open office but upon telling them that there is a free office 2010 starter included we tried running it but it says it cannot complete the installation and to contact
support.please kindly advise how we can use the prduct
Solutions to the Problem Am trying to run office 2010 starter but it says it cannot complete the installation
It's supposed to work, "out of the box".
I've seen this "initialization process", that appears to not work for you:
Initialize Starter
You have to initialize starter before it will run.
Type Office Starter into search programs and files text box, using the resulting shortcut, a window should open, select starter and initialize, it will take a few minutes.
If there is still a problem call the PC makers support, office starter is a preinstalled version supported by that PC maker, and not MS, despite what they may tell you.
One thing you can do is take a look in the event viewer to see if you can locate the error associated with your startup attempts.
If you find it, there is often a hyperlink to possible solutions.
You can also google for the error code.
Examine the Vista/Win7 Event Viewer
http://windows.microsoft.com/en-US/windows-vista/Open-Event-Viewer how to start event viewer
http://www.petri.co.il/vista-event-viewer.htm - what you are seeing in the event viewer & how to use it
Vista and Win7 Event Viewer are essentially the same.
Something is “broke”.
Is there an error message? It should be recorded in the Event Viewer, along with more details.
To take a look in the Event viewer, go to the Start menu, enter "event" in the search window, click on "Event Viewer".
In event viewer, open the Error and Warning message categories.
Look for a source like Outlook or MS Office and also look for the time that you had the problem (ie just a couple of minutes ago).
Report the error code and full, exact error message text you find that appear relevant.
If you can't get it to work, contact the computer builder.
The are responsible for providing support for Starter
Support for Starter - OEM responsibility by the license
Starter is only installed by the manufacturer.
If you have a problem with it, you have to go back to them for support because it is installed under the "OEM" license.
They will try to fob you off on MS, but that is not the terms of the license they
agreed to when they installed it.
2. OEM LICENSE TERMS
These license terms are an agreement between you and
• the device manufacturer that distributes the software with the device;
or
• the software installer that distributes the software with the device.
Please read them.
They apply to the software that accompanies these license terms, which includes the media on which you received it, if any.
Printed-paper license terms, which may come with the software, take the
...
17.
SUPPORT SERVICES.
For the software generally, contact the manufacturer or installer for support options.
Refer to the support number provided with the software.
8.
End User Support:
For Microsoft Office Starter 2010, under the License Terms, you are the licensor and are responsible for providing end user support.
Check memory problems
Memory management issues can also cause a BSOD in Windows 7. Thankfully, Windows 7 has a Memory Management Diagnostic tool that detects and solves problems related to system memory.
- Click on the Start button on the Taskbar.
- Type "Windows Memory Diagnostic Tool" or "Memory" (without quotes) in the Search box or,
- Click on Windows Memory Diagnostic Tool (in the search results).
- Click on "Restart now and check for problems (Recommended)".
- The system will restart, and you need to follow the instructions given on the screen.
Another Safe way to Fix the Problem: Am trying to run office 2010 starter but it says it cannot complete the installation:
How to Fix Am trying to run office 2010 starter but it says it cannot complete the installation with SmartPCFixer?
1. Click the button to download SmartPCFixer . Install it on your computer. Open it, and it will perform a scan for your computer. The errors will be shown in the list.
2. After the scan is finished, you can see the errors and problems need to be repaired. Click Fix All.
3. The Repair part is done, the speed of your computer will be much higher than before and the errors have been removed. You can also use other functions in SmartPCFixer. Like dll downloading, windows updating and print spooler error repair.
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